United Utilities supplies water and wastewater services to customers mainly in the north west of England. It is the first FTSE100 Company to issue an Integrated Report and a Viability Statement and has been judged industry leader by the Dow Jones Sustainability Index.
Over the last 5 years it has radically improved services to customers and the environment whilst reducing bills in real terms. It has moved from bottom quartile to top quartile performance as assessed by its regulators. It has outperformed its regulatory contract by over £600m and shared £280m of that outperformance for the benefit of customers and the environment. It has produced a total shareholder return of 115% through its strategy of providing the best service to customers at lowest sustainable cost in a responsible manner.
Finance has been actively involved in every part of the transformation.